Privacy Policy

Introduction

BASLodge.com.au regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all BASLodge.com.au users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact our admin team on admin@arls.com.au.

 

Collection of Information

In order to use the BASLodge.com.au online payment service, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by BASLodge.com.au is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website or online payment service.

 

Use of Collection Information

Any details collected from BASLodge.com.au customers is required in order to provide you with our online payment service, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

 

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our online payment service, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security of our online payment service, you can email us at admin@arls.com.au.

 

Access to Collected Information

If your Personally Identifiable Information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at admin@arls.com.au.

 

Website Analytics

To improve your experience on our site, we may use 'cookies', an industry standard, small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this, you may not be able to use the full functionality of this website. Our website may contain links to other websites, please be aware that we are not responsible for the privacy practices of other sites and we recommend to read their privacy policy. Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

 

Orders

If you purchase a product or service from us, we may request certain Personally Identifiable Information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 

Communications

BASLodge.com.au uses Personally Identifiable Information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at admin@arls.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

 

Third Parties

BASLodge.com.au may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. By using the BASLodge.com.au service you authorise BASLodge.com.au and its affiliated businesses to contact you with marketing information about services we provide. At any time, you are able to unsubscribe to these services by clicking unsubscribe in the email or communication received.

 

Legal

We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

 

Links

Links on the BASLodge.com.au site to external entities are not covered within this policy.

 

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

 

BASLodge.com.au Security Policy

BASLodge.com.au uses STRIPE Payment Gateway for its online credit card transactions. STRIPE processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the STRIPE gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by BASLodge.com.au or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within STRIPE’s bank-grade data centre, further protecting your credit card data.
• STRIPE is an authorised third party processor.
• STRIPE at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by BASLodge.com.au.

For more information about eWAY and online credit card payments, please visit www.stripe.com

BASLodge.com.au Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase please email us at admin@arls.com.au so that we can resolve any problems.